Frequently Asked Questions

Materials & Craftsmanship

What metals do you use?
All of our jewelry is crafted in sterling silver (.925), known for its durability, luster, and hypoallergenic properties.  

Are your gemstones natural or synthetic?
We use natural gemstones in all of our pieces. Each stone is unique and may vary slightly in color, pattern, and inclusions — that's part of what makes your piece one of a kind.

Where is your jewelry made?
Every piece is handcrafted in my home studio in Southern Wisconsin. We take pride in the quality and care that goes into each design.  

Sizing & Fit

How do I find my ring size?
We recommend visiting a local jeweler to get sized, or using a printable ring sizer. 

Orders & Shipping

How long does shipping take?
Orders are typically processed within 2–3 business days. Standard shipping takes 3–7 business days after fulfillment. However, once a package has been dropped at USPS, it is out of our hands.  

Do you ship internationally?
We currently only ship within the United States. 

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.

Returns & Exchanges

What is your return policy?

I strive to make beautiful handmade pieces that will last a lifetime.  If you are unhappy with your purchase, I ask that you contact me within 24 hours of receiving your shipment and that it be shipped back to me within one week of delivery, unworn, and in the original condition and packaging.  The customer will be responsible for any return shipping cost incurred and the refund will be less the cost of the original outgoing shipping on my end (the cost when I shipped to you) as well as a 10% restocking fee. Items sent back to us without first requesting a return will not be accepted.    

To start a return, you can contact us at hello@mdsilverandstone.com

Exceptions:

I am sorry, but I am not able to accept returns on commission pieces. 

Due to hygiene issues, I cannot accept returns on earrings. 

Unfortunately, I cannot accept returns on gift cards or pieces listed as final sale. 

Custom & Gift Orders

Do you offer custom pieces?
Currently we are not offering custom pieces.  Please check back here as this is likely to change in 2027.

Can I include a gift message?
Yes! Add your message in the order notes at checkout and we'll include a handwritten note with your package.

Do you offer gift wrapping?
All orders are packaged with care and arrive ready to gift. 

Still Have Questions?

We'd love to hear from you. Visit our Contact page to get in touch and we'll respond as soon as possible.